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FREQUENTLY ASKED QUESTIONS
Q: What is the delivery time on orders?
A: Delivery time is 1 to 3 weeks from the date the order is processed. Priority shipping is normally 2 to 3 business days from the date the order is processed.
Q: How do I reach customer service if I have a problem with my order or just a concern in general?
A: You may call (866) 327-2867, send a written correspondence to Braun Media Services, 11763 95th Avenue North, Maple Grove, MN 55369 or send an email to customerservice@dvdgiants.com with all questions, comments, problems or inquiries.
Q: Can I order by Check, Money Order or phone?
A: If you would like to order by check,r money order or by phone, please call 1-(866) 327-2867 for more information.
Q: How are the orders packed for shipment?
A: Packages are shipped from Minnesota in standard shipping containers.
Q: What is the name that will show on my credit card statement?
A: Braun Media Services.
Q: How long will it take to receive a credit on a return?
A: Returns are processed on a daily basis, however, your bank may take up to 30 days to post the credit to your account.
Q: What address do I use to return Videos or DVDs?
A: Braun Media Services, 11763 95th Avenue North, Maple Grove, MN 55369
Q: How are orders shipped?
A: All orders are shipped by U.S. Mail. Orders shipped to Canada are delivered Canada Post.
Q: How do I stop getting sales phone calls?
A: You can register with the National Do Not call Registry. To sign up, go to www.donotcall.gov and submit your information.
DVD Giants c/o Braun Media
11763 95th Avenue North
Maple Grove, MN 55369
763-416-9028 phone
763-416-9029 fax
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